New Website

As our website is just launched with items being added daily we hereby do not accept liability for inaccurate pricing and description. Any orders placed where an error has been made we reserve the right to cancel the order and offer again at the correct price.

The terms and conditions for use of the Ian Gallacher manufacturing jewellery and diamond merchant website are detailed below and should be read carefully. We may vary these terms from time to time and therefore you should check them before you make a new purchase.

Please note, any use of this website or purchase made through this website constitutes an agreement to abide by the terms and conditions detailed below which shall override any other terms and conditions. Any contracts or agreements formed between you and us by means of this website shall be governed and construed according to Scots law and any disputes or proceedings shall be subject to the exclusive jurisdiction of the Scottish courts.

ONLINE SHOPPING

We have taken care in presenting the products on our website as accurately as possible. All images are of live products available to purchase in store and show a true representation of the colour and clarity of the gemstones, no editing has been done to the colour of any gemstones for sale on our website. The images you see will depend on your monitor’s display and colour capabilities. We are therefore unable to guarantee that the product images you see are an exact representation of the actual merchandise. Before you place an order you should read the Delivery Information and Returns Policy.

CUSTOMER SERVICE

Our customer Service team will be delighted to help you place an order over the telephone, advise you on the range of products we offer on our website and help you with queries about payment.

Our customer services can be contacted on 01786 473696 during the following times:

Monday-Saturday: 9:00am – 5pm
Sunday: Closed
Bank holidays: 9:00am – 5pm
Alternatively you can email us at info@iangallacher.com

Please ensure the email address and contact details you provide us with are correct. All order and dispatch confirmations will be sent to the email address you provide. In the unlikely event of a problem with your order, we will contact you by telephone. 

ORDERS

You will receive an email confirming your order with us, and this will be completed and dispatched within our advertised time frame, unless the following circumstances apply;

The product you ordered being unavailable from stock
Our inability to obtain authorisation for your payment
The identification of a pricing or product description error
Your not meeting the eligibility to order criteria set out in the main Terms & Conditions
Your order not passing our verification checks.

We cannot accept orders from persons under the age of 18. Orders placed using a debit/credit card must be based within the United Kingdom. Unfortunately, we do not accept non-UK credit or debit cards.

All orders can be placed via our customer service team who can be contacted on 01786 473696 during the following times:
Monday-Saturday: 9am – 5pm
Sunday: Closed
Bank holidays: 9:00am – 5pm

Unfortunately we are unable to accept PayPal payments or Interest Free Credit applications over the telephone.

DELIVERY INFORMATION

FREE Next day delivery on orders placed by 1pm (Monday to Friday). In some cases, it is not possible to size rings and they need to be made bespoke for you. If this is the case, we will get in touch when you place your order and specify your ring size, to give you an expected delivery date.

We use a Royal Mail Special Delivery Service where a signature will be required on delivery. Why? Because we know your order is important to you. When you receive your shipping email, you know your order is on its way. We won’t deliver to your next door neighbour if you’re out and we won’t leave it near your door either. To keep your order safe we’ll deliver to your delivery address only.

Please be aware that for jewellery orders with a value of approx £150 or less, a signature may not be required. For your convenience, we will parcel your delivery to fit through your letterbox, size permitting.

RING SIZES

Although we can size most styles of ring within an hour, there are some styles where this is not suitable, and on this occasion we may need to order your ring directly from our supplier, or make the piece bespoke. We’ll keep you updated with the progress of your order and will contact you immediately via email to let you know if we are unable to deliver within the 1-3 days time frame.

BANK HOLIDAY DELIVERIES

During Bank Holiday weekends we have no collection & delivery service so we would ask that you allow extra time for delivery when placing you order around Bank Holidays. Our normal services resume the next working day being Tuesday for delivery on Wednesday onwards. We apologise for any inconvenience this may cause. Please call our customer experience team on 01786 473696 should you wish to discuss your specific order.

DELIVERY DELAYS

We always endeavour to deliver your item on time. In exceptional circumstances such as adverse weather, or severe road network issues we may experience delays. We politely ask that understand in such circumstances, we do not take responsibility for any impact such delays may have.

LOST PACKAGES

Even though our packages are sent via the Royal Mail Special Delivery Service, on rare occasions we do experience losses whilst in transit. Please get in touch with our customer experience team if you think this may be the case with your order.

Please be aware that if we are not contacted within 30 days, an insurance claim cannot be made thus the customer will be unable to claim any loss from Ian Gallacher manufacturing jewellery and diamond merchant.

STANDARD RETURNS POLICY

Refunds can be requested within 14 days of the date of despatch, and exchanged within 30 days from the date of despatch. If you choose to exchange your item outside of the 14 day refund policy, a refund will not be offered for the exchanged item unless the product is faulty.

Our promise to replace the item or refund your money does not apply to faults or damages caused by accident, neglect or misuse, and only applies to items that have a manufacturing fault.

Except in relation to faulty or incorrectly supplied goods, where your statutory rights are unaffected, personalised goods made to a customer’s specifications may not be returned. When your item is a special ordered large item, we do not keep stock of this item and we will raise an order through a supplier direct to you. In such cases you may not be able to return your goods if they are unwanted, however if you experience problems with your goods or order then please contact the Ian Gallacher manufacturing jewellery and diamond merchant customer experience team.

TRACKING ORDERS

You will receive confirmation of your order via email. Once we dispatch your order, we will contact you again with your Royal Mail Special Delivery Reference. You can track your order via the Track and Trace page on the Royal Mail Website.

Where any products have a longer delivery time of 48 hours, our customer service team will contact you by email to confirm the approximate date of dispatch.

DELIVERY ADDRESS

All deliveries will be made to you at the addresses specified by you in the order. A signature may be required to receive the order when we dispatch via Royal Mail Special Delivery and you will be responsible for the products as soon as they are delivered.

If you decide to have your order delivered to a different address than your own, a signature may still be required and the general conditions of delivery will remain unchanged. Please note, orders paid using Interest Free Credit must be delivered to the same address as the billing address used to pay the deposit.

LOST PACKAGES

In the unlikely event of your item being lost in transit, please get in touch with our customer service team so we can contact Royal Mail on your behalf and organise re delivery of your order.

Please be aware that if we are not contacted within 30 days, an insurance claim cannot be made and thus the customer will be unable to claim any loss from Ian Gallacher manufacturing jewellery and diamond merchant.

CREDIT/DEBIT CARD PAYMENT

We will contact your payment card company for authorisation when you place your order. We accept the following cards for payment: American Express, Mastercard and Visa. The total amount you pay is unaffected, regardless of the payment method used.

We take every reasonable care to ensure that your order and subsequent transactions are conducted in a secure environment. If products are not available for any reason after we have accepted your order, we will let you know. We will not charge you for these products and will refund any amounts already paid (if any) by way of a credit to your credit card/debit card account.

VALIDATION CHECKS

All credit, debit and charge card holders are subject to validation checks and authorisation by the card issuer. If the issuer of your payment card refuses to authorise payment to us, we will not be liable for any delay or non-delivery.

In addition, in the interests of preventing fraudulent use of credit, debit and charge cards, will validate the names, addresses and other information supplied during the order process against commercially available records (e.g Electoral Roll data, Credit Reference Services). A third party may also be instructed to complete these checks. By ordering from the Ian Gallacher Manufacturing Jeweller and Diamond Merchant website you consent to such checks being made. We may need to contact you by letter, telephone or email to verify details before we are able to process and dispatch your order, or we may be unable to accept your order. Any information given may be disclosed to a registered Credit Reference Agency which may keep a record of the information.

All information provided will be treated in accordance with the Data Protection Act 1998. These measures are taken as extra protection for you, to ensure your online shopping experience with us is as safe and secure as possible.

INTEREST FREE CREDIT

Interest Free Credit applications can be made on full priced items, excluding Gift Cards. Interest Free Credit cannot be used in conjunction with any other offer, including the use of promotional codes. 

GIFT CARDS

Our gift cards do not have an expiry date., and can only be used in store. The card cannot be used to purchase via our website, or to purchase another gift card, and cannot be used retrospectively to pay for orders already purchased.

Ian Gallacher Manufacturing Jeweller and Diamond Merchant is unable to replace the card if it is lost or stolen.

PRICES AND CHARGES

We try to ensure that all product information and pricing displayed on this website is correct and up to date at the time you place an order. We verify pricing at dispatch and in the event of an error the following policies will apply:

Actual price lower than price shown at time of ordering – at our discretion we will charge you the lower amount and dispatch the product.

Actual price higher than price shown at time of ordering – we will either contact you to discuss whether you wish to continue with the order, or cancel the order and send you an email confirming the cancellation.

All prices shown on the website are inclusive of VAT.

All delivery charges are shown as a separate line item on the order summary page. For full details of our delivery charges please visit our delivery page.

GUARANTEE

Should you have any cause for complaint, you should return the item to:

Ian Gallacher manufacturing jeweller and diamond merchant
7 Murray Place
Stirling
FK8 1DQ

Alternatively you can email us at info@iangallacher.com You will need to include a copy of the guarantee and receipt. Ian Gallacher Manufacturing Jeweller and Diamond Merchant. In the case that the item has been damaged due to a manufacturing fault, we will repair or replace the item. In the event of accidental or customer damage, we will provide a quote for repair. 

The guarantee does not cover loss or damage caused by accident, misuse, neglect or normal wear and tear. The guarantee does not cover branded products. This does not affect your statutory rights. The guarantee is not transferable and does not affect your statutory rights.

For further information please email us, alternatively our customer service team can be contacted on 01786 473 696

Monday-Saturday: 9:00am – 5pm
Sunday: Closed
Bank holidays: 9:00am – 5pm

AVAILABILITY

All products and/or services displayed on this website are subject to availability. Prices of products may change from time to time. We confirm availability and price at the time your order is placed. If a product is unavailable when we come to dispatch your order, we will contact you either by phone or email.

WEBSITE ERRORS

We endeavour to present the most recent, most accurate, and most reliable information on our website at all times. However, there may be occasions when some of the information featured may contain incomplete data, typographical errors, or inaccuracies. Any errors are wholly unintentional and we apologise if erroneous information is reflected in merchandise price or item availability.

 

 

We present our content ‘as is’ and make no claims to its accuracy, either expressed or implied. We reserve the right to amend errors or to update product information at any time without prior notice. 

COPYRIGHT TRADE MARKS AND SITE CONTENT

Ian Gallacher Manufacturing Jewellers and Diamond Merchant are the owners of the copyright of this site and all materials on this site including content, design, text, graphics and photographs.

You may download and print content from this site for media related purposes or for your own personal use only. This is subject to the material being reproduced accurately and not being used in a derogatory manner or in a misleading context. Where this material is reproduced, published, broadcast or otherwise issued to others the source and copyright status must be acknowledged. The permission to reproduce Ian Gallacher Manufacturing Jeweller and Diamond Merchant press releases does not extend to any material on this website which is identified as being the copyright of a third party. No right, title or interest in any downloaded materials or software is transferred to you by such downloading. You may not make any other use of material on this site (including reproductions, publication, alteration, distribution, broadcast or any other exploitation except as above) without our written permission.

DISCLAIMERS

This site is provided on an “as is” basis without making any warranties or representations of any kind with respect to this site or its contents and Ian Gallacher Manufacturing Jeweller and Diamond Merchant disclaims all such representations or warranties. In addition Ian Gallacher Manufacturing Jeweller and Diamond Merchant makes no representations or warranties about the accuracy or completeness of the information contained on this site. These disclaimers do not exclude Ian Gallacher Manufacturing Jeweller and Diamond Merchant liability for matters which may not be excluded under any applicable national law.

Neither Ian Gallacher Manufacturing Jeweller and Diamond Merchant nor any of its directors, employees or agents will be liable for damages arising out of or in connection with the use of this site. This is a comprehensive limitation of liability that applies to all damages of any kind, including (without limitation) compensatory, direct, indirect or consequential damages, loss of data, income or profit, loss or damage to property and claims of third parties. Ian Gallacher Manufacturing Jeweller and Diamond Merchant does not exclude any liability for death or personal injury resulting from its negligence or the negligence of its directors, employees or agents.

Ian Gallacher Manufacturing Jeweller and Diamond Merchant cannot be responsible for any losses you may incur in transmitting information to us by internet link or by e-mail. Any such loss shall not be borne either wholly or partly by us, and shall be entirely your responsibility.