This privacy notice explains what to expect us to do with your personal information when you contact us, place an order online or in store, bring jewellery in for repair, apply for finance, or visit our shop.
If you have any questions about this notice, or wish to make a request about your personal information (including asking us to remove it), please contact us using the details above. We are the “data controller” for the personal information described in this notice.
- Your name, billing and delivery address, email address and phone number when you place an order online (we use guest checkout — you do not need to create an account)
- Your name and contact details, and details of your item, when you bring jewellery in for repair or place an order in store
- Order, repair and purchase details
- Information you provide when you apply for finance through our finance provider
- Information you send us through our website contact form (such as your name, email, phone number and your message/enquiry)
- Payment information — this is handled securely by our payment and finance providers; we do not store your full card or finance details ourselves
- Anonymous website usage statistics collected through analytics, which help us understand how our website is used and do not identify you personally
- Process, fulfil and deliver the orders you place with us, online or in store
- Take in and carry out repairs, and allocate each item to the correct customer
- Confirm your identity for security when you collect your jewellery or completed order
- Pass your details to our finance provider when you choose to apply for finance, so your application can be assessed
- Respond to enquiries you send us
- Take payment and provide refunds or returns
- Keep records required for accounting and tax purposes
- Prevent and detect fraud
- Maintain and improve our website and service
- Contract — to process and deliver the orders you place, to take in and carry out repairs, and to pass your details to our finance provider when you ask to apply for finance.
- Legal obligation — to keep financial and transaction records as required by law (for example, for HMRC).
- Legitimate interests — to respond to enquiries you send us, to keep your jewellery secure and confirm your identity when you collect it, to prevent fraud, and to run and improve our business.
- PayPal — to process payments securely. PayPal acts as a separate data controller and handles your payment information under its own privacy policy.
- Omni Capital Retail Finance — when you apply for finance, we pass your application details to them. They act as a separate data controller and assess your application (including any credit checks) under their own privacy policy.
- Royal Mail — to deliver your orders.
- 20i — our website hosting provider.
- ETB Media — our website and IT support provider, who maintain the website on our behalf.
- Our accountant / professional advisers — for bookkeeping and to meet our legal obligations.
- Authorities — where we are legally required to share information (for example, HMRC or law enforcement).
- Order, transaction and finance records: 6 years, because we are legally required to keep financial records (for example, for HMRC).
- All other personal information (such as contact-form enquiries): we keep this for 10 years.
- Access the information we hold about you (a “subject access request”)
- Correct information that is inaccurate or incomplete
- Erase your information (“right to be forgotten”), in certain circumstances
- Restrict or object to how we use it, in certain circumstances
- Transfer your information to another provider (“data portability”), in certain circumstances
- Website: ico.org.uk/make-a-complaint
- Helpline: 0303 123 1113
- Address: Information Commissioner’s Office, Wycliffe House, Water Lane, Wilmslow, Cheshire, SK9 5AF
We currently only set one cookie on this website. It is used in the analysis of visitor behaviour which allows us to improve the usability and usefulness of the website. The data collection and reporting behind this analysis is currently provided by Google Analytics. These cookies contain no personally identifiable information but they will use your computer’s IP address which tells us where in the world you are viewing the site from.
Google stores the information collected by these cookies on servers in the United States and may transfer the information they collect to third-parties where required to do so by law.
The cookies used can be identified by the following names : __utma, __utmb, __utmc or__utmz . These cookies store basic browsing information such as what site referred you to the web page, how long you spent on the site and if you have previously visited the site.
Your continued use of this website will indicate your agreement to the use of this cookie.
How to opt out of Cookies
Google has developed the Google Analytics Opt-out Browser Add-on which will prevent your browsing data being sent to Google. You can read more on Google Analytics Opt-out Browser Add-on here. For more information on the usage of cookies by Google Analytics please see Google’s Privacy Policy.
Disabling Cookies
You can also completely restrict the use of cookies from all websites within your Internet browser. We have provided links for each of the main browsers which will give you more information on how to stop cookies.